Privacy policy
Privacy Policy
This Privacy Policy describes how Nuvori London (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from nuvorilondon.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, depending on how you interact with us.
We may use your information to:
- Communicate with you
- Provide and improve our Services
- Comply with legal obligations
- Enforce our terms and conditions
- Protect our rights, users, and business
Personal Information We Collect
Information You Provide Directly
- Contact details: name, address, phone number, email
- Order details: billing and shipping address, payment information
- Account information: username, password, security details
- Customer support information: messages and enquiries you send us
Providing certain information may be necessary to access specific features of our Services.
Usage Data
We may automatically collect information about how you use our Site, including:
- IP address
- Device and browser information
- Network connection details
- Behaviour on the Site
This data is collected using cookies and similar technologies.
Information from Third Parties
We may also receive information from:
- Service providers such as Shopify
- Payment processors (e.g. card or bank details)
- Advertising and analytics partners
How We Use Your Personal Information
Providing Our Services
- Processing orders
- Handling payments
- Shipping and delivery
- Managing your account
Marketing and Advertising
- Sending promotional emails, SMS, or postal communications
- Displaying personalised advertisements
Security and Fraud Prevention
- Detecting suspicious or fraudulent activity
- Protecting user accounts
Customer Support and Improvements
- Providing assistance
- Improving our Services and user experience
Cookies
We use cookies to enhance your browsing experience and improve our Site performance. You can manage or disable cookies through your browser settings; however, this may affect certain functionalities of the Site.
Sharing Your Personal Information
We may share your information with:
- Service providers (e.g. payment, IT, logistics)
- Business and marketing partners
- Legal authorities where required
- In connection with a business transfer (e.g. merger or sale)
Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.
Data Security and Retention
While we take reasonable steps to protect your data, no system is completely secure. We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy.
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request deletion of your data
- Request correction of inaccurate data
- Request data portability
- Opt out of marketing communications
- Restrict processing
- Withdraw consent
Complaints
If you have any concerns about how we handle your data, please contact us. You may also have the right to lodge a complaint with your local data protection authority.
International Users
Your information may be transferred and processed outside your country of residence. Where required, we ensure appropriate safeguards are in place for international data transfers.
Company Information
Nuvori London is part of KAYASAL LTD, registered in England:
SUITE 9645 5 BRAYFORD SQUARE
LONDON, E1 0SG
UNITED KINGDOM
Contact
If you have any questions about this Privacy Policy, please contact us at: